Navigating higher education during COVID-19: a systematic review and meta-analysis of NPS and customer experience in technological adoption

Sergio Pardo Jaramillo; Andres Felipe Muñoz Villamizar; Ignacio Osuna Soto; Daniel Aristizábal-Hernández; Paulo Cabrera

doi:s41599-025-05474-8

Navigating higher education during COVID-19: a systematic review and meta-analysis of NPS and customer experience in technological adoption

Sergio Pardo Jaramillo (Correspondent Author)
, Andres Felipe Muñoz Villamizar (Fifth Author)
, Ignacio Osuna Soto (Fourth Autor)
, Daniel Aristizábal-Hernández (Second Author)
, Paulo Cabrera (Third Author)

Universidad de la Sabana
Fundación Cardioinfantil - Instituto de Cardiología
Inalde Business School

Research output: Contribution to journal › Article › peer-review

Original language	English
Article number	1087
Pages (from-to)	1
Number of pages	15
Journal	Palgrave Communications
Volume	12
Issue number	N/A
DOIs	https://doi.org/s41599-025-05474-8
State	Published - 14 Jul 2025

Strategic Focuses

Sociedad Digital y Competitividad (SocietalIA)

Article Classification

Full research article

Indexación Internacional (Artículo)

ISI Y SCOPUS

Scopus-Q Quartil

Q1

ISI- Q Quartil

Q1

Categoría Publindex

A1

Access to Document

s41599-025-05474-8

Cite this

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title = "Navigating higher education during COVID-19: a systematic review and meta-analysis of NPS and customer experience in technological adoption",

author = "\{Pardo Jaramillo\}, Sergio and \{Mu{\~n}oz Villamizar\}, \{Andres Felipe\} and \{Osuna Soto\}, Ignacio and Daniel Aristiz{\'a}bal-Hern{\'a}ndez and Paulo Cabrera",

year = "2025",

month = jul,

day = "14",

doi = "s41599-025-05474-8",

language = "Ingl{\'e}s",

volume = "12",

pages = "1",

journal = "Palgrave Communications",

issn = "2055-1045",

publisher = "Palgrave Macmillan",

number = "N/A",

}

Navigating higher education during COVID-19: a systematic review and meta-analysis of NPS and customer experience in technological adoption. / Pardo Jaramillo, Sergio (Correspondent Author); Muñoz Villamizar, Andres Felipe (Fifth Author); Osuna Soto, Ignacio (Fourth Autor) et al.
In: Palgrave Communications, Vol. 12, No. N/A, 1087, 14.07.2025, p. 1.

Research output: Contribution to journal › Article › peer-review

TY - JOUR

T1 - Navigating higher education during COVID-19: a systematic review and meta-analysis of NPS and customer experience in technological adoption

AU - Pardo Jaramillo, Sergio

AU - Muñoz Villamizar, Andres Felipe

AU - Aristizábal-Hernández, Daniel

AU - Cabrera, Paulo

A2 - Osuna Soto, Ignacio

PY - 2025/7/14

Y1 - 2025/7/14

UR - https://www.nature.com/articles/s41599-025-05474-8

UR - https://www.scopus.com/pages/publications/105010643891

U2 - s41599-025-05474-8

DO - s41599-025-05474-8

M3 - Artículo

SN - 2055-1045

VL - 12

SP - 1

JO - Palgrave Communications

JF - Palgrave Communications

IS - N/A

M1 - 1087

ER -

Navigating higher education during COVID-19: a systematic review and meta-analysis of NPS and customer experience in technological adoption

Strategic Focuses

Article Classification

Indexación Internacional (Artículo)

Scopus-Q Quartil

ISI- Q Quartil

Categoría Publindex

Access to Document

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Cite this