ROADMAP TO ENHANCE OPERATIONAL EXCELLENCE IN EMERGING COUNTRIES

This paper addresses the dearth of studies examining the status of Operational Excellence (OE) implementation and offers a roadmap for enhancing OE maturity levels. The study encompassed three phases: (1) face-to-face interviews with industry OE experts in 57 companies across seven sectors, (2), classification of companies based on their maturity levels, and (3) development of a roadmap for companies to enhance their OE maturity. Through face-to-face interviews with OE experts in fifty-seven companies across various sectors, the study classified organizations into five maturity levels, with only 7 % reaching the champion level. The proposed roadmap, comprising twenty-three variables across six hierarchical levels, outlines a path for companies to progress towards champion-level OE maturity, with an estimated timeframe of 4.5–5 years from a zero level. This research contributes valuable insights into the OE implementation status in emerging countries and provides practical guidance for organizations aiming to elevate their OE maturity, emphasizing the importance of strategic planning, economic sustainability, environmental sustainability, and social sustainability variables tailored to the specific challenges and opportunities faced by businesses in emerging nations.